Buying From Sears (Craftsman)
I just had a most unpleasant experienice after buying a Power Washer from Sears. In frustration, I am giving up and will return it, and becaseu of this and other recent unpleasant Sears experiences, I am giving up on Sears. Anyhow I wanted to share the expereince and see if any others have any similar.

During assemply I poured all the engine oil that was provided in the box. After I checked it, I realized I overfilled it. Puzzled I re-read the owners manual and discovered the warning that the oil provided is not necessarily the amount needed. This warning was in unbolded print at the end of the section dealing with the engine.

When reading further on how to drain the oil I accidently read the section dealing with the pump oil and drained that. Discovering my error, I went back to Sears to buy more pump oil. However, before I tried to re-fill it I re-read the owners manual and discovered that the manual does not specifiy the quantiy of either the engine or pump oil that the power washer should take. Fearing the possibility of over filling it, I tried calling 2 differenct Sears 800 numbers. Both took 30 minutes or over to connect to a person. The first 800 number (provided in the owners manual right in the pump oil section) was just a phone sales department and tried to sell me more oil - but couldn't tell me how much to put in. The second 800 number re-directed my call 3 times in attempt to get to a so called "technition" but I had to hang up after waiting nearly 45 minutes.

I then sent off two e-mail to do different service and complaint addresses. Both said that they don't give technical advice and suggested that I bring it in for repair. I had to explain that this wasn't techincal advice but merely something that should be in the owners manual to begin with. Only one got back to me further and had the gall to repeat the no-technical advice message and offered me a $15 repair book to buy.

Anyway, I give up. I am returning it, unused, and will go to Home Depot, where I should have to begin with, and buy a Honda Power Washer.

This is my 3rd recent unpleasant experience with Sears this year. I am giving up on Sears and am going to use Honda Equipment or the other stuff Home Depot sells.

I ORDERD A JACK THAT WAS ON SAIL IN THE CRAFTSMAN BOOKLET THAT WAS SENT TO ME. I WENT TO THE SEARS STORE IN LUGOFF SC,AND ORDERED A JACK THAT WAS ALMOST HALF PRICE. I PUT THE ORDER ON MY SEARS CREDIT CARD, WHEN I WENT TO THE STORE TO PICK UP MY JACK .THEY HAD A CREEPER FOR ME?

It sounds like you don't need to have any motorized equipment. You have to have a little bit of since to operate this stuff!!

Peter, you have guts buddy! Admitting that you can’t do something as simple as putting engine oil in a piece of equipment and then draining the wrong oil, all before reading the manual. of course you wouldn't have had to drain anything if you would have paid attention to what you were doing. But you were able to blame sears for your ignorance. way to go !!!